manga18 Privacy Policy

1 Introduction

manga18 ("manga18," "we," "us," or "our") operates the online gaming platform accessible at manga18.asia (the "Platform"). As a data controller, manga18 is responsible for the personal data of all registered players and visitors to the Platform.

This Privacy Policy ("Policy") explains what personal data we collect from you, the purposes for which we process it, the legal bases on which we rely, how long we retain it, and the rights you have in relation to your personal data. We encourage you to read this Policy carefully alongside our Terms & Conditions.

This Policy applies to all personal data collected through the manga18 Platform, including data collected via our website, mobile interface, customer support channels, and any other touchpoints through which you interact with manga18.

2 Personal Data We Collect

manga18 collects the following categories of personal data from players and Platform visitors:

manga18 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming assessments and only with your explicit consent.

3 How We Collect Your Data

manga18 collects personal data through the following means:

• Direct interactions: Data you provide when registering a manga18 account, completing KYC verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment data from GCash, Maya, and banking partners involved in processing your transactions.
• Publicly available sources: Information from public registers or databases where required for regulatory compliance purposes.

4 How We Use Your Personal Data

manga18 uses your personal data for the following purposes:

• Account management: Creating and maintaining your manga18 player account, verifying your identity and age, and managing your account settings and preferences.
• Service delivery: Providing access to manga18 games, processing deposits and withdrawals in Philippine Peso, and delivering customer support.
• Regulatory compliance: Meeting our obligations under Philippine gaming regulations, the Data Privacy Act of 2012, and applicable anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour, administering self-exclusion requests, and enforcing deposit and loss limits.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Platform improvement and personalisation: Analysing usage data to improve the manga18 Platform, personalise your experience, and develop new features and game offerings.
• Marketing communications: Sending you promotional offers, bonus notifications, and news about manga18 — only where you have opted in to receive such communications. You may opt out at any time via your account settings.
• Legal proceedings: Establishing, exercising, or defending legal claims involving manga18 or its players.

manga18 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

5 Legal Basis for Processing

manga18 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you — including account registration, game provision, and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws, including gaming regulations, AML/CTF obligations, and tax reporting requirements.
• Legitimate interests: Processing necessary for manga18's legitimate business interests, including fraud prevention, Platform security, and service improvement, where these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — including marketing communications and certain responsible gaming assessments. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing and Disclosure

manga18 may share your personal data with the following categories of recipients:

• KYC and identity verification providers: Third-party services that assist manga18 in verifying player identities and ages as required by Philippine regulations.
• Payment processors: GCash, Maya, and Philippine banking partners involved in processing your deposits and withdrawals. These parties process your financial data under their own privacy policies and applicable regulations.
• Game software providers: Licensed game studios and live dealer operators whose games are available on the manga18 Platform. These providers may receive limited technical data necessary to deliver their games.
• Regulatory authorities: The relevant Philippine gaming regulatory authority and other government bodies, where disclosure is required by law or regulatory obligation.
• Law enforcement: Philippine law enforcement agencies, where disclosure is required by a valid legal order or where manga18 reasonably believes disclosure is necessary to prevent or investigate criminal activity.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by manga18, subject to confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of manga18's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7 Data Retention

manga18 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements.

• Active account data: Retained for the duration of your manga18 account and for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations.
• Transaction records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• KYC documents: Identity verification documents are retained for the period required by applicable Philippine regulations, typically five (5) years from the end of the business relationship.
• Support communications: Customer support records are retained for three (3) years from the date of the interaction.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymised within thirty (30) days.

Upon expiry of the applicable retention period, manga18 will securely delete or anonymise your personal data in accordance with its data disposal procedures.

8 Cookies and Tracking Technologies

manga18 uses cookies and similar tracking technologies on the Platform to enhance your experience, analyse usage patterns, and support security functions. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Performance and analytics cookies: Used to collect anonymised data about how players use the Platform, helping manga18 identify areas for improvement. These are only set with your consent.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to personalise your manga18 experience.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the manga18 Platform. Strictly necessary cookies cannot be disabled as they are essential to the operation of the Platform.

9 Data Security

Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the manga18 Platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified third-party security professionals.
• Multi-factor authentication requirements for account access and sensitive account operations.
• Incident response procedures to detect, contain, and notify affected parties of any personal data breach in accordance with applicable Philippine regulations.

While manga18 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your manga18 login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

10 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by manga18:

• Right to be informed: The right to be informed of how your personal data is being collected and processed — which this Policy fulfils.
• Right of access: The right to request a copy of the personal data manga18 holds about you, along with information about how it is processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data manga18 holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to manga18's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on manga18's legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another data controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe manga18 has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact manga18's Data Protection Officer using the contact details in Section 13 of this Policy. manga18 will respond to all verified requests within thirty (30) days, or within such extended period as permitted by applicable law.

11 Children's Privacy and Age Restriction

If manga18 discovers or is notified that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data in question, and take appropriate action in accordance with our Terms & Conditions and applicable regulations.

If you are a parent or guardian and believe that a minor has registered on the manga18 Platform or provided personal data to us, please contact our support team immediately at the contact details provided in Section 13.

12 Changes to This Privacy Policy

manga18 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or Platform features. When we make material changes to this Policy, we will notify registered players via email or an in-Platform notification prior to the changes taking effect.

The "Last updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the manga18 Platform following the publication of any revised Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically.

13 Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or manga18's handling of your personal data, please contact our Data Protection Officer: